Responsibilities
* Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
* Customer Support to our regulars, newcomers, or music community via email and company phone.
* Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations.
* Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
* Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
* Other musical editing, admin, and problem-solving tasks.
Required Skills
* Proficient/Native level of written and spoken English (C1 – Advanced or higher).
* Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
* Proficiency in playing a musical instrument at an advanced level (+6 years)
* Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
* Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
* Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees.
Nice-to-haves
* Work experience in customer service, sales, or product management situations, related to music or not.
* Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
* Advanced level of written and spoken French.
* Cybersecurity basic concepts awareness.
* Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
* Be familiar with platforms such as YouTube, LinkedIn, Discord, and similar.
Conditions
75% full-time contractor: 30 hours per week.
Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).
Location: based in Argentina, 100% Remote
Flexible holidays, coordinated with the rest of the team.
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