Key Responsibilities
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Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives;
monitor KPIs and adjuststrategies as needed.
Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards;
resolve customer issuespromptly and act as a brand ambassador in‑store and in the community.
Lead & Develop Talent: Recruit, onboard and coach team members;
foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling and customer data acquisition;
leverage social media trends to enhance the customer experience.
Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards;
maintain store safety and vendor relationships.
Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies and share insights with district and corporate teams to drive cross‑functional projects.
Requirements
1+ years of leadership experience in retail or service industries;
luxury/fashion background preferred. A combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast‑paced environment.
Proven ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem‑solving and conflict resolution skills.
Proficiency in Microsoft Office and retail systems;
knowledge of omni‑channel services and clienteling strategies.
Strong English language proficiency (for EU).
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season and high‑traffic retail days (including, but not limited to, public holidays).
Benefits
An inclusive, innovative and fun working environment
Internal mobility and career progression
1 paid volunteering day per year and opportunities to volunteer with general projects
Learning & development opportunities with our Ambassador Programme
Regular social events
Equity, Inclusion & Diversity initiatives including employee resource groups and regional inclusion councils
Attractive employee discount
Compelling incentive programme
Equal Employment Opportunity Statement
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Base Range: €24,000.00 – €34,000.00.
The salary range shown represents the full‑time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. xhfqzwm Actual compensation will be determined using objective, job‑related criteria.
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