Job Title: Luxury Rental Receptionist
We are a consolidated Business Group dedicated to providing services related to Tourism, short-term rentals, and flexible accommodations. We are seeking a Luxury Rental Receptionist to be the main liaison between the company and its guests, ensuring a 5-star experience from the first contact.
Job Functions:
1. Provide exceptional support to guests throughout their stay, acting as the main point of contact via WhatsApp, email, and phone.
2. Build long-term relationships with guests.
3. Ensure effective communication with other departments and management.
4. Respond promptly to all communication across platforms throughout the day.
5. Manage bookings from OTAs, direct channels, and agents in our PMS, maintaining up-to-date records.
6. Address guest queries and provide unique experiences to convert inquiries into bookings.
7. Track and update all leads in the PMS.
8. Coordinate the booking process with the administrative team from contract to