PAre you a bL1.5 Support Engineer /b in bGetafe /bseeking a new interesting challenge? /ppIf your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! /ppbr/pp✍️ bWHAT WILL YOU DO? /b /ppWe are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: /pulliDay-to-day incident monitoring and resolution (ServiceNow preferred) /liliInteract with IT and business users on functional issues /liliTriage issues and coordinate with cross-functional teams for timely resolution /liliFollow service management processes (Incident, Change, Capacity, Problem, etc.) /liliMaintain agreed SLA levels and assure quality of delivery at all times /liliAdhere to the shift rotation plan and operating model /liliCoordinate communications between suppliers, OEM and other IT stakeholders for the relevant area /liliTrack and report progress to stakeholders, including on-call support after out-of-office hours /li /ulpbr/pp bWHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE? /b /pulliServiceNow (Incident, Problem, Change, SLM and Knowledge Management processes) /liliIT endpoint knowledge and endpoint support (applicable on production lines) /liliManufacturing shop floor systems /liliLine-side IT devices (printers, scanners, MRTs) /liliBarcode scanners and barcode printers /liliSmart devices and shop floor touchpoints /liliService management processes (Incident, Change, Capacity, Problem) /liliSLA-focused operations and quality of delivery practices /li /ulpbr/p