PstrongAbout Company /strong /ppMGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. It aims to develop and promote advanced life science tools for future healthcare by providing real-time, comprehensive, life-long solutions. /ppbr/ppstrongJob Summary /strong /ppWe are seeking a skilled and customer-oriented strongField Service Engineer /strong to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain strongNext-Generation Sequencing (NGS) instruments /strong, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience. /ppbr/ppstrongResponsibilities: /strong /pulliTroubleshoot, repair, and perform preventive maintenance on NGS sequencing systems following documented procedures. /liliInstall and decommission NGS sequencing systems at clinical sites in compliance with established protocols. /liliMaintain accurate documentation of service activities. /liliCoordinate service tasks with site personnel and ensure smooth operation. /liliProvide technical phone support and assistance to customers. /liliAssist in resolving technical issues before sequencing system installations. /liliTrain colleagues and partners on NGS sequencing system maintenance and servicing. /liliDevelop and update service instruction documentation. /liliRecommend design improvements to enhance system reliability, serviceability, and user experience. /liliAdhere to all safety policies and procedures. /liliSupport manufacturing operations as required. /liliPerform additional duties as assigned. /liliHandle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures. /liliMaintain confidentiality: Uphold strict confidentiality in dealing with sensitive information, including personnel matters,legal documents, financial data, contracts, and other proprietary information. /li /ulpbr/ppstrongRequirements: /strong /pulliEducation: Bachelor’s degree in engineering, Science, or a related field, or equivalent experience. /liliExperience: Proven experience in servicing electro-mechanical systems; prior experience with medical devices is a plus. /liliTechnical Skills: Ability to diagnose and repair complex electro-mechanical systems. /liliSoft Skills: Strong organizational, time management, and communication skills (both written and verbal). /liliCustomer Focus: Outstanding customer service skills with a professional demeanor. /liliSoftware Proficiency: Competency in Microsoft Office applications (Word, Excel, Outlook). /liliAttention to Detail: Ability to strictly follow procedures without deviation. /liliTravel Requirement: Willingness to travel /liliStrong written and verbal communication skills in English /li /ulpbr/ppstrongWhat we offer: /strong /pulliFully remote work, providing the flexibility needed in today’s world. /liliA dynamic and mission-driven work environment. /liliA collaborative environment that encourages creativity and innovation. /liliSupportive colleagues are committed to your professional growth. /liliComprehensive benefits package. /li /ulpbr/ppstrongPlease make sure you upload a CV in English, as well as a portfolio in your application (if applicable) /strong /ppbr/ppemWe take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: /em /p