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Job Reference:
2685096004499275776324613
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery units to identify project requirements and ensure objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Background in Project Management and Business Analysis within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Familiarity with SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications to enhance skills with official certificates from main partners.
* Home Office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through Omega in action.
About Us:
We are a global digital company dedicated to accelerating business experiences through innovative technology and data-driven solutions in Customer Omnichannel Experiences, including Customer Services, eCommerce, Analytics, and Marketing. Serving diverse industries such as Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs, we are among the top Salesforce partners in Europe. Our team of over 530 professionals from 24 nationalities in Spain and France values knowledge, collaboration, and innovation, guided by our core values of Talent, Flexibility, Commitment, and Innovation. We prioritize team well-being and foster a supportive, collaborative culture, committed to growth and excellence.
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