About the role
The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.
What you will do
* Build, develop and manage relationships with a variety of clients ranging from senior C‑levels to more junior client professionals across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
* Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
* Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
* Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
* Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need
* 2+ years relevant professional and/or internship experience.
* Proven track record of success fuelled by a passion for delighting clients.
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
* Bachelor’s or Master’s degree preferred.
* Ability to use Spanish at a business or fluent level (speaking, reading & writing).
Who are we
At Gartner, Inc. we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally supporting roughly 14,000 client enterprises in about 90 countries and territories. We do important, interesting and substantive work that matters.
What makes Gartner a great place to work
We offer limitless opportunities for professional growth and personal flourish, driven by passion and performance. We hire remarkable people who collaborate and win as a team, delivering results for our clients. Our teams are inclusive, composed of individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations.
What do we offer
Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive—as you work virtually when productive and gather with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Equal Employment Opportunity
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities and other protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at +1 (203) 964-0096 or emailing .
Job Requisition ID: 109336
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