Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Overview
Role: Salesforce Business Analyst. You will conduct analyses of business processes, design future-state processes, and translate business requirements into actionable implementation plans across technology, people, and processes.
Responsibilities
Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.
Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.
Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.
Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
Develop actionable implementation plans or roadmaps to support business transformation initiatives.
Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.
Prepare and deliver analytical reports and presentations for senior management and cross-functional teams.
Facilitate knowledge