MISSIONWhat is the task of a DCS?A DCS is the main point of contact between the client and ROIBACK. Their primary task is to increase sales for each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing excellent service involves managing issues promptly and accurately, in line with the service agreement with ROIBACK.POSITIONWhat are the functions of a DCS?Manage the accounts of assigned clients, including:
Helping define targets.Monitoring sales and service quality targets to ensure they are met.Assessing account optimization levels periodically, executing action plans to maximize revenue through direct channels, and reporting on target progress.Advising on online marketing trends, including promotional campaigns, email marketing, SEM investment, and membership strategies, to maximize ROI.Providing guidance on pricing and revenue management improvements for the direct channel.Implementing new value-added products offered by ROIBACK.Addressing client needs related to marketing changes and coordinating with relevant departments for resolution.Enhancing client loyalty through regular contact via calls and on-site visits, continuously assessing their needs and progress.PROFILEWhat characteristics does a DCS need to have?Analytical and rigorous, with careful analysis of KPIs to detect trends and causes.Knowledge of the client’s product/hotel to tailor impactful actions for their direct channel.Commercial and proactive, maintaining a customer-focused mentality.Flexible in organizing daily tasks and prioritizing profitable actions.Proactive in offering solutions to clients.Interested in becoming an expert in online marketing tools, techniques, and ROIBACK products, with the ability to educate clients on their use.At Roiback - HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
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