Overview
Inside Sales Leader - CSS (Coslada, Madrid)
About Us
Ingersoll Rand is a global U.S supplier of industrial equipment, leading the compressed air industry across multiple lines of business with related technologies, parts and related services to a broad and diverse customer base through a family of brands.
Job Summary
The Inside Sales Leader is responsible for managing the direct and distribution inside sales team, ensuring they provide seamless support to external sales teams whilst maintaining compliance with all sales processes and standards.
Responsibilities
* Lead and manage the inside sales team ensuring timely and efficient execution of their duties
* Coordinate regional marketing promotions
* Oversee the maintenance of customer databases, ensuring accurate and up to date records
* Conduct weekly pipeline reviews to ensure compliance with sales processes
* Oversee the team in providing comprehensive sales support to Account Managers and customers, including handling sales enquiries, special pricing requests, order book management, aftermarket quotations and order update requests
* Implement procedures for managing IoT leads to meet the regions insights booking target
* Manage NPS ensuring prompt follow ups of detractors with both direct and distribution teams
* Hold bi-weekly review calls with Account Managers to discuss open enquiries and the necessary support that is needed for resolution
* Oversee forecasting for both direct and distribution sales channels in the region
* Manage AR disputes to ensure timely resolution
* Ensure smooth internal support for order placement, including new account creation, part number creation, standard product (CEP) enquiries, pre-qualification of tenders and project invoice milestone tracking
* Analyze machine sales by country and provide reports to commercial leaders
* Ensure sales team receive comprehensive training on all essential tools, including Street Fighter, Tavant and Repsnet
* Organise and coordinate sales conferences, meetings, events, training sessions and factory visits
* Quarterly communication to distributors via newsletters
Basic Qualifications
* Our ideal candidate will have a degree in Engineering, preferably in Industrial Technologies (mechanical or electrical, chemical).
* Experience in the compressed air sector will be an asset.
* 3+ years of experience in a sales & service environment, or proven customer service is a plus.
* Previous experience with team management is an advantage
* Fluent English is a must, excellent communication skills
Core Competencies
* Leadership: Ability to inspire and guide a team towards achieving sales targets.
* Sales Strategy: Expertise in developing and implementing effective sales strategies.
* Customer Focus: Strong commitment to understanding customer needs and delivering exceptional service.
* Analytical Thinking: Ability to analyse sales data, identify trends, and make data-driven decisions.
* Problem-Solving: Proactive approach to identifying and resolving challenges.
* Communication: Clear and effective communication with team members, customers, and senior management. Must have high proficiency in English language
* CRM proficiency desirable but not essential
What we Offer
Permanent contract. Flexible schedule. Hybrid work after the adaptation period. Be part of a dynamic team with a good working environment. Benefits: Health insurance, life insurance, company canteen, fresh fruit in the office. LinkedIn learning free access. Employee assistance program. 10% of salary in shares after 1 year of employment.
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