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Course Counsellor English + Spanish, Madrid
Client:
Ideal Education Group
Location:
Madrid, Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
01.04.2025
Expiry Date:
16.05.2025
Job Description:
What are we looking for?
We are looking for a dynamic person, with initiative, very strong communication skills, who is goal-oriented and competent in creating and maintaining conversations with clients. Your main responsibilities will be:
* Contact potential clients to advise them and subsequently close the sale of the different available products (courses, accommodation, activities, ...) taking into account their motivations, needs, and interests.
* Gain extensive knowledge of all products and services available and adapt them to the needs of the client to guarantee their satisfaction.
* Provide all the information required by the client, resolve their doubts, and incidents arising within the sales process.
* Track customer requests and queries proactively.
* Ensure customer loyalty by fulfilling the phases, deadlines, and commitments.
* Process reservations, modifications, cancellations, and resolve incidents.
* Carry out all administrative tasks associated with the position.
Requirements:
* High level of English + intermediate Spanish.
* Active listening and empathy.
* Proficient in Microsoft Office.
* Valuable experience in international (business or educational) environments.
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