Background
Opportunity for an IAM IT Operations and Service Manager at Airbus Helicopters (Albacete, Spain).
Responsibilities
* Monitor scheduled jobs on IAM platforms, notifying and resolving incidents.
* Communicate improvement, updates, and product obsolescence management to Customer Center local IT.
* Perform ITIL-based support processes: incident, problem, change, configuration, and event management.
* Analyze error messages, diagnose system failures, take corrective actions, and escalate to technical teams and vendors as needed.
* Perform daily checks, troubleshooting, and propose improvement for known processes such as account lifecycle.
* Develop and maintain scripting; create automated tasks.
* Handle daily requests and troubleshoot Analytics Dashboard for the target Customer Center and Mother Company.
* Monitor system logs and alerts, investigate and respond to potential security incidents.
Qualifications
* Master’s degree level (or equivalent) in Information Technology or related field.
* 3–5 years of experience as an IT Operator, preferably in Identity and Access Management.
* Knowledge of Identity Lifecycle, User Provisioning, Directory Services, Password Management, SSO, Audit & Compliance, Identity Governance, and Role Management.
* Knowledge of the ITIL framework.
* Knowledge of modern authentication & authorization concepts and protocols (Active Directory, SSO, MFA, cybersecurity risks) or willingness to acquire them.
* Programming skill in PowerShell and C#.
Soft Skills
* Self‑driven, motivated, constantly learning and creative.
* Autonomous yet a team player.
* Strong verbal and written communication skills.
* Team spirit, service spirit, and accountability.
* Problem‑solving and troubleshooting ability.
* Fluent in English; French is a plus.
Benefits
* Vacation days plus additional days‑off (approximately 35 days per year).
* Attractive salary.
* Hybrid working model with flexible arrangements.
* Collective transport service based on working calendar/location.
* Life insurance, health insurance, employee stock options, retirement plan, and study grants.
* On‑site facilities such as free canteen, kindergarten, and medical office.
* Opportunities to collaborate in corporate social responsibility initiatives.
* Excellent upskilling opportunities and development prospects in a multicultural environment.
* Special rates on products and benefits.
Company Information
Airbus Helicopters España, SA – Permanent, Entry Level, Digital.
Equal Opportunity Statement
Airbus is committed to workforce diversity and an inclusive environment. We welcome all applicants regardless of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Airbus will never request any monetary exchange in the recruitment process.
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