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Job Reference:
2685096004499275776324624
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
Optimize service operations process and supporting systems to reduce workload, improve reporting/forecasting transparency, and track SLAs.
Manage project scope, timelines, and communications as a project manager.
Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
Manage operational tasks for the Service Ops Platforms.
Support daily operations of the Service Ops Platforms.
Assist in onboarding and training Production Partners.
Experience:
Experience in Project Management and Business Analysis roles within the IT sector.
Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
Experience with service operation tools like JIRA and ServiceNow.
Experience working in SCRUM environments.
Strong analytical and problem-solving skills.
Experience with LMS platforms is a plus.
What We Offer:
Permanent contract.
Flexible schedule to balance professional and personal life.
Training & certifications to enhance skills and obtain official certificates from our partners.
Home office options.
Flexible benefits such as public transport tickets and meal vouchers.
Health insurance.
Our commitment to social responsibility and community involvement.
About us:
We are a global digital company focused on accelerating business experiences through technology and data, enhancing customer omnichannel experiences in sectors like retail, life sciences, manufacturing, education, non-profit, and NGOs. As one of the top Salesforce partners in Europe, our diverse team of over 530 professionals from 24 nationalities is dedicated to innovation, knowledge, and collaboration. We prioritize team well-being and foster a culture of talent, flexibility, commitment, and innovation.
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