Engagement & Development Specialist
Location - Remote in the (US/AUS/UK/Spain)
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce's leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit
THE ROLE
This role is crucial for ensuring the smooth and efficient delivery of our global talent development and employee engagement programs. You will take ownership of coordinating logistics, managing program administration, and directly supporting employees and managers with program-related inquiries. Working closely with the Engagement & Development team, you'll contribute directly to creating a positive and engaging employee experience within our fast-paced SaaS environment.
WHAT YOU WILL DO IN THIS ROLE
Program Coordination & Management:
* Independently coordinate logistics for various learning and development sessions, including managing schedules, sending calendar invites, and overseeing participant registrations end-to-end.
* Manage the setup and breakdown of virtual meeting platforms (e.g., Zoom, Google Meet) for workshops, training sessions, and larger engagement events.
* Ensure all necessary digital and physical program materials are organized, up-to-date, and readily accessible for delivery.
* Oversee the distribution of pre-work, post-session resources, and follow-up communications for assigned programs.
* Assists as producer/coordinator within instructor-led training sessions.
System Administration & Data Integrity:
* Perform accurate and timely data entry and maintenance within the Learning Management System (LMS) and other HR systems, including course creation, user management, and tracking completions.
* Generate standard HR reports (e.g., training attendance, completion rates, basic engagement metrics) from various systems to support program evaluation and insights.
* Actively monitor and ensure data integrity and confidentiality in all HR processes and systems.
Employee Experience & Support:
* Serve as a primary point of contact for routine employee and manager inquiries regarding program schedules, access, technical issues, and basic policy questions related to engagement and development initiatives.
* Manage shared team inboxes and communication channels, triaging and escalating complex issues to appropriate team members (P3, P4).
* Collect and organize program feedback forms and initial survey responses to contribute to program improvements.
Cross-Functional Collaboration:
* Proactively coordinate with internal teams such as HR Operations, IT, and external vendors to ensure seamless execution of programs and events.
* Collaborate with Engagement & Development team members to ensure alignment and consistent delivery across various initiatives.
Administrative Support & Process Improvement:
* Manage and track program-related expenses and assist with vendor invoice processing.
* Contribute to documenting and improving standard operating procedures for program administration and logistics.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
* 1-3 years of experience in an administrative, coordination, or support role, with demonstrable experience in managing logistics or program support, preferably within a corporate HR, L&D, or operations environment.
* Strong organizational skills and exceptional attention to detail, with a proven ability to manage multiple tasks and priorities effectively.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides) is required.
* Excellent written and verbal communication skills, capable of clear and professional interactions.
* Experience with any Learning Management System (LMS) or HRIS platform, or a strong aptitude for learning new systems quickly.
WHAT ELSE WOULD BE GREAT
* Familiarity with online meeting platforms (e.g., Zoom, Google Meet) beyond basic user functions.
* A keen interest in Human Resources, employee development, or organizational culture.
* Experience in a fast-paced or remote work environment.