Hello! We are Volotea, the airline of small and mid-sized cities in Europe. We are seeking a Ground Operations Support Agent to join Volotea’s Operations team in our office. This role sits at the core of our operational ecosystem, helping to ensure that every flight is supported by strong coordination, clear communication, and excellent execution. You will play an important part in enabling safe and efficient ground operations across our network, contributing directly to our mission of connecting European cities with reliability and care. If you are motivated by operational excellence and enjoy working in a fast-moving, collaborative environment, this is an opportunity to make a real impact. Take off with us! Your journey starts here. How will it be to work with us? Airport support on daily doubts, system use or documentation requests. Exceptional requirements authorisations and requests. Delays monitoring and codification. Flight watch and support. Welfare assistance coordination with airports according to EU261. Airport database update. Delays management and other incidences Assure the correct information is received by Handling Agents and Passengers in case of disruption and in coordination with Customer Response Team. Monitoring of assistance given and passenger status follow up. Cost control on assistance delivered. Incidences daily reports in case of disruption. Daily coding report. Why join us? Redefine What’s Possible – Shape the Future At Volotea, every position matters. Your role isn’t just about tasks—it’s about driving excellence and influencing strategic goals at the highest level. We believe in healthy ambition paired with humility, where participation and collaboration open the door to innovation and impact. ⚡ Excellence That Elevates Your Career Your daily work contributes directly to leadership objectives. We foster a culture of professional excellence, where ambition is balanced with humility, and every contribution makes a meaningful impact. Continuous Learning & Development We invest in your growth through training programs in leadership, office tools, and languages. Strengthen your skills, expand your knowledge, and prepare for the next step in your career journey. ✈️ Travel the world for less Enjoy exclusive deals with 180 airlines—fly with your family for up to 4-5 times less than standard fares, just covering airport taxes. Weekend getaways or global adventures? You decide! A prime location in Barcelona – And no, we’re not located at the airport! You may not have seen us at Barcelona Airport, but there’s a reason for that—you’ll understand when you get to know us! Our HQ is in a top area, surrounded by great restaurants, shops, and services. A Global Team In our diverse, multicultural environment, your ideas and contributions are valued. Together, we create meaningful impact by combining ambition with respect, innovation with humility, and teamwork with excellence. ❤️Inspiring Values We rely on solid values that inspire how we collaborate, lead, and grow together. Safety, Cost Focus, Client-Conscious, Quick Learning and Caring Benefits That Support Your Journey Customize your benefits plan: allocate part of your salary to dining, transport, or health insurance—tax-free, so you save more for what you love. ♀️Well-Being is Fundamental Enjoy discounted gym memberships, free fresh fruit, and coffee to keep you energized. Work Hard, Play Hard We love bringing people together with events like: Carnival parties Trips to Port Aventura Ski getaways Running clubs Paddle & ping-pong tournaments We’re an active, social team—there’s always something happening! Ready to join us? What will make you succeed in this position: Willing to work in a dynamic and multicultural environment. Willing to work H24 shifts in the operations control center (including weekends and nights). Airline previous background will be highly valued. Good communication skills. Teamwork is a must! High English & Spanish level will be required (necessary to develop daily tasks, all communications by phone or email will be in English). French, Greek or Italian is a plus. Learn more about working at Volotea HQ VOLOTEA | Jobs and Careers VOLOTEA | Vuelos baratos, ofertas y billetes de avión a ciudades de toda Europa. Listen to our Top Management introduce our culture at Volotea. Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry. Data Privacy Please read our Data Privacy Policy here .