Key Responsibilities
Provide customer support in German and English through phone, email, and chat for inquiries related to our products and services.
Address and resolve customer issues, such as troubleshooting, account management, and general inquiries, ensuring high satisfaction.
Assist customers in product navigation and handle requests such as order changes, cancellations, refunds, and other concerns.
Collaborate with internal teams to escalate and resolve complex issues.
Provide feedback on common customer issues to help improve service quality and processes.
Maintain a customer-focused approach by delivering timely and accurate responses to all queries.
Requirements
Fluent German speaker with English proficiency (B2/C1) .
Previous experience in customer service is a plus.
Excellent communication and problem-solving skills.
Ability to work independently after the initial on-site training period and provide support remotely.
Strong organizational skills and attention to detail.
Tech-savvy with the ability to quickly learn new systems and tools.
Benefits
Competitive salary and opportunities for career growth.
Full training provided to set you up for success.
Work in an international, multicultural environment.
Supportive and collaborative team atmosphere.
#J-18808-Ljbffr