Supervisor Travel Operations | BCD Travel | Spain
Start your journey with BCD: Grow, connect, collaborate andcelebrate with our global team
Supervisor Travel Operations (French language)
Full-time, based in Poland, France, Germany or Spain
... Login to continue Start your journey with BCD: Grow, connect, collaborate andcelebrate with our global teamSupervisor Travel Operations (French language)Full-time, based in Poland, France, Germany or SpainIn this role, you are responsible for day-to-day management of atravel consultant team, including managing key performance indicators(KPI), workload, providing support and coaching.You are the primary point of contact for the team members and activelycoach and develop the team to meet and exceed all performance targets.A snapshot of this opportunityMeet and exceed all performance targets and give feedback to theoperations manager support, assist and coach travel agents to maximizeefficiency and productivityWorks with performance data to maximum the effectiveness and efficiencyof the team Take proactive actions to improve internal and external customersatisfactionHandle client reservationsControl and manage customer complaints and general queriesControl the workload of your teamMotivate and develop responsibility of team members by constantinvolvement, coaching and clear appraisalActively participate in the main HR processes: planning, evaluation,coaching and appraisalAssists in the hiring and onboarding of new employeesExpertly uses the appropriate BCD Travel tools and systems to providecoaching and support to the Travel Consultant team Strong understanding of a client travel policy and can appropriatelyguide and consistently provide consultation to the customerMaintains knowledge of necessary regulations Supports BCD Travel and client driven initiativesAnticipates and helps on potential challenges that may arise for theconsultantReviews global distribution systems (GDS) queues daily to maintainquality controlHow can you set yourself apart?Corporate travel management industry work experienceSolid working knowledge of the travel industry, policies, procedures,and processesAdvanced skills on GDS AmadeusPeople management experience will be an advantageStrong verbal and written communication skills in English and French orEnglish and GermanAbility to handle multiple priorities simultaneouslyAble to work flexible hours, independently, exercising discretion andjudgmentDemonstrated excellent professional customer service and problemresolution skillsStrong problem solving and/or critical thinking skillsAbout UsWe’re a market leader in travel management: We help peopleand companies travel smart and achieve more, and our clients include someof the world’s best-known and most innovative business and consumerbrands. We operate in more than 100 countries, and the majority of our10,000+ people work virtually (because a 10-second commute usually makesawesome sense). We’re committed to sustainability and to driving successfor our customers, our business and ourselves. Learn more about BCDTravel.Your life at BCD Working at BCD means connecting, collaborating and celebrating.You’ll be part of a virtual, dynamic and flexible work environment thatfosters a good work-life balance so you can focus on what makes you happy.But don’t just take our word for it! Hear why people join BCD and moreabout the great perks of Life at BCD.You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental,physical, and financial wellbeing tools Travel industry professional perks and discounts Work From Anywhere program: you have the potential to work remotely inanother country for up to 60 days per year! An inclusive work environment where diversity is celebratedInterested?Ready to join the journey? Apply now!We’re dedicated to building a diverse, inclusive and authenticworkplace. If you’re excited about a role, but your experience doesn’talign perfectly, we still encourage you to apply Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
When applying state you found this job on Pangian.com Remote Network.
#J-18808-Ljbffr