Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with a scalable offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager,
* You will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk, collaborating with IT, Production Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration, including site grouping, feature categorization, and maintaining a clean site inventory.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements and create technical training content with the platform vendor.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years in web projects with familiarity in website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and able to collaborate effectively.
* Analytical mindset focused on governance, performance, and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented, with interest in the pharmaceutical industry a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & Certifications to enhance skills.
* Home office options, flexible benefits, health insurance.
About Us:
Omega CRM, part of Merkle and the dentsu group, is a global digital company focusing on customer-centric solutions, technology, and data, enhanced by AI. With over 23 years of experience and a diverse team, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with a focus on client satisfaction and innovation.
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