Overview
CRM Business Analyst – 5+ Years experience
Location:
Barcelona, Saint Cugat (onsite work)
Salary:
37- 40K Euros per Annum.
Employment type – Full time
for CRM roles - Customer has given feedback that CRM to Microsoft Dynamics integration is must and candidates must have Microsoft Dynamics hands on experience.
Responsibilities
* Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
* Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
* BA will perform analytics part
* Understanding of Customer Journey & Processes
* As-Is/ To-Be process mapping
* Ability to streamline processes
* Strong Documentation Management Experience
* Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
* Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
Qualifications
* At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE –
* Ability to discover and implement new requirements into future design
* Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
* Ability to support CRM IT PM to plan development and roll out of new CRM features
* Ability to support Product Owner in the agile build and management of the CRM backlog
* Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
* Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog
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