We are looking for a Customer Assurance Support Specialist to join our team in León.
Responsibilities
- Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
- Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
- Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
- Interact directly with clients for beta software activation, functional demonstrations, and pre‑sales support.
- Coordinate with development teams to resolve technical issues and ensure high‑quality solutions.
- Contribute to the continuous improvement of support and documentation processes.
- Collaborate with cross‑functional teams to ensure a seamless and professional customer experience.
Qualifications
- Experience communicating with clients via email and video calls.
- Exceptional communication skills in English (written and spoken).
- Advanced proficiency with productivity tools (Outlook, Excel, Power Point, Word).
- Proficient in project and technical support management tools, especially Atlassian JIRA.
- Experience creating dashboards and analyzing data with Power BI or similar tools.
- Familiarity with software deployment environments and version control.
- Ability to understand technical software flows and translate them into clear, helpful documentation.
Schedule
Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office).
Social Benefits
- Health insurance.
- Annual performance bonus.
About HP SCDS
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