A TAG HEUER DEPUTY BOUTIQUE MANAGER IS……A PERFORMANCE-DRIVEN SALES EXPERTPlays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the integral objectiveAnalyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharingStays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local marketTakes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager…A PERFORMANCE-DRIVEN SALES EXPERTPlays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objectiveAnalyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharingStays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local marketTakes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager…A TEAM LEADEREnsures team’s motivation and cohesion to reach the Boutique’s goalsActs as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessaryEnsures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current rolesPromotes a positive, inclusive, and supportive work environment in line with group’s valuesContributes to the successful onboarding of newcomersActs as Team leader in the absence of the Boutique Manager…A TAG HEUER AMBASSADOREnsures an outstanding service is offered to all visitors in store;
trains, develops,and debriefs teams around Client Experience excellenceEmbodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsDefines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines…A CLIENT DEVELOPMENT SPECIALISTLeads the team to develop long-term relationships with clientsSets and follows clienteling action plans (outreaches, appointments, sales from appointments…)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans and participates to events in line with brand strategy and guidelines…AN OPERATIONS EXCELLENCE SUPERVISOROversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomyEnsures compliance with internal control policiesSupervises the store expenses and maintenanceShows proactivity to challenge and improve processes#LI-PA1 HARD SKILLSManagement experience in a luxury retail environmentMastery of selling skillsMastery of sales KPIsKnowledge of Brand DNA & historyKnowledge of Brand CollectionsSOFT SKILLSCreative business driver, results-orientedClient-centric mindset, focused on recruiting new clients and growing the active client baseExcellent interpersonal and communication skillsAble to effectively lead a team, able to coach and develop a high-performing teamAgile manager, able to multi-task in a fast-paced environmentFlexibility, fast learnerAutonomy, sense of ownershipPragmatism and resilienceLANGUAGESNative or fluent in SpanishFluent in English#J-18808-Ljbffr