Overview
SOW Performance Manager - 12 months + ext. - Remote
On behalf of one of our key partners RED now has a new opportunity for a SOW Performance Manager to join them on a new S / 4HANA implementation project. The initial contract is for 12 months with very long-term prospects. This contract will be remote with occasional travel within Europe. It is to start ASAP.
Responsibilities
- Oversee and manage the end-to-end performance of vendor deliverables as outlined in Statements of Work (SOW), ensuring delivery aligns with contractual scope, quality, timelines, and budget.
- Track Quality Gates and Milestones against agreed-upon acceptance criteria, ensuring timely completion and documentation of deliverables for sign-off.
- Ensure that payment-relevant milestones, including both internal and vendor responsibilities, are accurately tracked and aligned with contractual agreements and payment terms.
- Proactively manage and integrate scope changes, delays, and risk areas, ensuring timely escalation and resolution in coordination with Procurement, Finance, and Program Management.
- Collaborate with Legal, Procurement, and Delivery teams to ensure clarity and enforceability of performance expectations.
- Monitor financial obligations, forecast expenditure against budget, and ensure all invoice approvals are based on verified milestone achievements and compliance with SOW terms.
- Maintain detailed records of obligations, approvals, and changes throughout the SOW lifecycle, enabling full auditability and contract compliance.
- Support vendor performance reviews with objective data and insights derived from tracking tools and dashboards.
- Serve as secretary of Change Review Board (for Contractual Changes to SOW).
- Track overall vendor performance (incl. survey results) and take actions accordingly.
- Align with internal teams to ensure internal RASCI accountabilities are met and documented.
Key Performance Indicators (KPIs)
- Milestone Compliance Rate: % of contractual milestones delivered on time and accepted per quality gate criteria.
- Variance from Forecasted Spend: Difference between forecasted and actual spend.
- Stakeholder Satisfaction Index: Feedback scores from internal business units.
Qualifications and Experience
- Minimum 5–7 years of experience in contract performance management, vendor / SI oversight, or commercial project delivery.
- Proven experience managing SOWs with large system integrators (e.g., Accenture, Deloitte, IBM, Capgemini), ideally in a complex, matrixed environment.
- Strong understanding of financial governance within service-based contracts, including milestone-based payments, T&M; vs. fixed-price models, and earned value tracking.
- Experience working with procurement, legal, finance, and delivery teams to enforce and operationalize contractual terms.
- Demonstrated ability to manage competing priorities and enforce accountability across internal and external teams.
- Familiarity with contract lifecycle management (CLM) tools, ERP systems (e.g., SAP, Oracle), and project management software (e.g., MS Project, JIRA, Smartsheet).
- Candidates must be based in Europe.
If you are interested please contact Alex Upton-Agerholm or apply here.
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📌 SOW Performance Manager
🏢 Red Global
📍 Santander