At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldy’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in color cosmetics, skin care, hair care, hair color and fragrances.
At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.
En Barcelona, ¡somos la segunda sede más grande a nivel mundial!
* ¿Puedes trabajar en un modelo híbrido? 3 días en la oficina, 2 días desde casa.
* ¿Comes en la oficina? ¡Tenemos un alto porcentaje subvencionado por la empresa!
* ¡Aparcamiento gratuito para empleados!
FUNCTIONS
This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
Customer service Export must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
Essentials Responsibilities:
-Manage customer service activities to ensure excellent service.
-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.
-Support customer requests, act as a central contact for any question.
-Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
-Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.
-Timely follow-up of priority orders and delivery appointments.
-Maintain thorough knowledge of services as well as legislation and maritime, land and sea transports regulations.
Requirements
-Bachelor’s Degree preferably in business/ or supply chain management plus 2 -4 years’ experience -Customer service knowledge.
-Skills in Microsoft Office.
-SAP knowledge of SD module or JDE
-Fluent in English language (C1)