Omega CRM Consulting is looking for a CMDB Discovery Specialist to collaborate with a top global pharmaceutical company.We seek a candidate with hands-on experience in ServiceNow Discovery to join our Process and Governance Team. The role involves configuring and optimizing IT asset discovery across the enterprise, ensuring accurate data in the Configuration Management Database (CMDB). Experience with other discovery tools is a plus.Additional activities include data clean-up, SOP writing, training, and collaboration with business teams.Key Responsibilities:
Configure and manage ServiceNow Discovery to identify infrastructure components.Perform data cleanup and normalization to maintain CMDB integrity.Develop and implement data quality standards and procedures.Conduct regular data quality assessments and reporting.Collaborate with infrastructure, network, and application teams.Monitor data quality metrics and KPIs.Support CMDB users with guidance and training.Assist in updating documentation and SOPs.Analyze discovery logs and troubleshoot related issues.Experience / Skills:
Knowledge of CMDB data modeling, governance, and lifecycle management.Experience with discovery tools, preferably ServiceNow.Familiarity with ITIL and service management tools.Strong communication and collaboration skills.Problem-solving and analytical skills.Quick learner of new tools and technologies.Excellent English communication skills.What We Offer:
Permanent contract.Flexible schedule and work-life balance.Training and certifications.Home office options.Flexible benefits (public transport, meal tickets, etc.).Health insurance.Our commitment to social responsibility.About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data. With over 23 years of experience, 580+ professionals, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving industries like retail, healthcare, pharma, and more. We prioritize client satisfaction and innovation, guided by our core values:
#Talent, #Flexibility, #Commitment, and #Innovation.
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