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General Information
* Country/Region: Spain
* Province/City: Madrid
* Location: Rosewood Villa Magna
* Department: Rooms Front Office
* Job Type: Full time Permanent
Responsibilities:
1. Maintain positive interactions with customers and colleagues, fostering good working relationships.
2. Answer all incoming calls professionally, using correct telephone etiquette.
3. Handle wake up calls efficiently.
4. Address queries or requests from guests, referring them to the appropriate department.
5. Perform other tasks specific to the position.
Requirements
* Degree or higher diploma in hospitality or tourism management is advantageous.
* Minimum of 1 year relevant experience in a luxury hotel, including internship.
* Fluency in English and Spanish is essential; knowledge of additional languages is a plus.
* Passion for providing personalized service, with attention to detail.
Conditions
* Rotating morning and afternoon shifts.
* Two consecutive days off per week.
* Meals and uniform provided by the hotel.
About Us
Rosewood Villa Magna is a hotel that embodies the charm of a Spanish Villa, featuring 154 thoughtfully appointed guestrooms and suites, distinctive dining options, a Sense Spa, and lush green spaces with secluded terraces and gardens, offering a residential feel. Reopened in 2021 after refurbishment, it combines luxury, contemporary style, and modern amenities, serving as an ideal base for international travelers in the heart of Madrid.
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