This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Middle Office Administrator with French & English will be responsible for:
Position Purpose:
The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.
This position within the Middle Office will focus on the Administration for our temp employees in France.
Administrative tasks:
* Be responsible for medical visits scheduling for our candidates, including scheduling, cancellation management, absences management, and follow-up on results.
* In contact with Candidates and Customers to collect relevant information and assure attendance to appointments.
* Assure communication with medical centers and promote relationships.
* Perform compliance checks on received information and documents (accuracy, relevance, validity, etc).
The right incumbent is someone with attention to detail and keen to understand how these processes impact each other.
Secondary tasks:
* Support invoice processing, PO creation, and supplier management if required.
* Assist with sick leave processes, payroll queries, expenses, platform support, documentation requests, etc.
* Provide accurate and timely responses to internal and external customer queries & requests.
A culture of ownership & accountability is desired. Support continuous improvement to reduce errors, cycle time, and improve accuracy & efficiency. Support project team activities related to migrations.
PageGroup creates opportunities to reach potential, interacting with people during key moments in their lives: job changes. The ideal candidate has strong empathy and cares about excellent customer service.
Requirements:
* Experience working in a shared service center environment.
* Background in Administration, HR Services, Accounts Payables, Billing, and Customer Service.
* Experience working for the French market.
* Effective collaboration with international/cross-functional teams.
* Fluency in French and English; additional European languages (Dutch, German, Portuguese) are required; Spanish is a plus.
* Excellent attention to detail, accuracy, and customer-focused communication skills.
* Strong organizational skills and ability to work under pressure and meet deadlines.
* Ability to work independently, take initiatives, and pursue continuous improvement.
* Comfortable with Excel.
Offer:
* Experience in a multinational environment (+40 nationalities in SSC).
* Competitive compensation and benefits in Barcelona, with well-being activities.
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