Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
We are looking for a IT Service Desk French Speaker with fluent German and English to join our team at Computacenter in Spain.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your daily tasks will be:
* Answering and support queries via tools, phone, chat and email,
* Keeping daily contact with our users contacting us from all over the world.
* Resolving IT issues of our partners to facilitate their office work.
* Documentation and logging of calls on the ticketing tool.
* Delegation of complex problems to the competent teams.
* Maintaining and improving customer satisfaction level.
* Communication with your direct team members and different departments.
You are the ideal candidate if:
* You are native or fluent in French and German
* You have an advanced level of English
* You are interested in learning about IT.
* You have a positive, can-do attitude and you like problem-solving.
* You have logical thinking and enjoy helping other people to solve issues.
* You have outstanding communication skills and customer focused mind-set
* You enjoy working in a team
* You respect the time schedule and are punctual
What do we offer you?
* 80% work from home - 4 days/month on-site
* Full-time contract 39hours/week
* Schedule: rotative, Monday-Friday 07:00 AM-07:00 PM
* Ticket restaurant (1100€ per year) after 3 months
* Annual salary of 20,535.87€ gross/year
* An international environment where people support and respect each other
* Access to VIP District: gym discounts, restaurants, car wash, etc
* Career development and leadership program opportunities
* Free online language classes (GER, FRE, SPA & ENG)
* Fast recruitment process
* Fully paid training
Apply today or get in touch if you wish to receive more information!
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