Sector:
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Life Science Research, Biotechnology
Languages:
Spanish and English.
A leading global diagnostics organisation is seeking a
Customer Service Director
to lead its regional Customer Service function. This is a
strategic leadership role
overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe.
You will lead a high‐performing team, strengthen service delivery frameworks, and collaborate cross‐functionally to ensure customers receive world‐class service within a fast‐moving healthcare environment.
This role is
based in Barcelona
and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, manufacturing or similar).
Key Responsibilities
Strategic Leadership:
Own and drive the regional customer service strategy aligned with commercial and operational objectives.
Team Management:
Lead and develop a team of direct reports to deliver high‐performance and continuous improvement.
Cross‐Functional Collaboration:
Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery.
Customer Excellence:
Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience.
Salesforce Ownership:
Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation.
Key Requirements
Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing.
Strong understanding of infectious disease and molecular diagnostic workflows.
Proficient user of
Salesforce
for service and case management.
Excellent communication, analytics, and stakeholder‐management skills.
Fluent English and Spanish, additional European languages advantageous.
Based within the Barcelona Region.
On Offer
Strategic leadership role with high visibility across the regional and global organisation.
Opportunity to shape customer service operations within a cutting‐edge diagnostics environment. xqysrnh
Competitive compensation, benefits, and career growth within a world‐leading healthcare innovator.