What you will do on your journey with WebBeds.
The Strategic Account Manager plays a key role in the relationship management with key chain partners on a regional and global level. Together with our key chain partners you define the targeted actions and strategy to drive incremental business opportunities and increase WebBeds’ market share.This position is preliminary focussed on chains with their head office based in the DACH region. In this role you will be working collaboratively with external and internal customers in an agile manner to maximize opportunities and increase growth, providing excellent customer service and optimizing our Dynamic Inventory on Point of Sale.This role requires candidate with a strong account management and/or strategic contracting background in the travel industry, as well as an interest and passion the build meaningful partnerships, expand the chain supplier portfolio and drive commercial results.
In this role you will:
* Manage existing key chain strategic partnerships and build portfolio of new chain strategic partners in Europe to drive chain performance.
* Define targeted actions and design strategy road map to achieve agreed KPI’s, drive incremental business opportunities and increase WebBeds’ market share.
* Ensure chain contracts are (re)negotiated within specified deadline to ensure WebBeds has the best commercial conditions to drive relevant business for the chain.
* Organize quarterly business reviews and bi-monthly engagement with key contacts of the Chain Partners, to discuss results and to build and/or maintain relationships.
* Drive optimization of chain global product, inventory and pricing supported by Partner Success, Supplier Optimization and Contract Managers in destination.
* Partner with Contracting Teams in all regions, encouraging and promoting teamwork and commercial performance for contracting with specific hotels and regions.
* Work in partnership with supplier connectivity and loading teams to onboard new chains via preferred connectivity and to maintain the connection to deliver the right supply to our customers.
* Monitor on a regular basis the performance of the chain supplier including production, pricing and availability to ensure competitiveness in market.
* Primary liaison with the assigned hotel chain partners to deconstruct challenges and develop solutions approach adaptable for all the platforms.
* Support various teams including regional contracting, customer support and supplier connectivity as escalation point regarding availability and service issues.
* Negotiate exclusive deals, value adds and overrides, and identify marketing opportunities for each chain, per region, by Market for all WebBeds platform.
* Attend tradeshows and network opportunities within region to engage with Chain Partners and prospect new opportunities.
* Consult and agree with the Regional Chains Director regarding new chain opportunities and additions to product.
* As part of the chains team, circulate and facilitate shared special deals, flash sales and additional supply with WebBeds Sales Team to ensure maximum promotion of WebBeds content.
* Co-operate with Health and Safety team to ensure reports are completed and up to date.
* Communicate both internally and externally in a professional manner in keeping with corporate
* guidelines.
The skills we would love to see in your suitcase!
* Contracting experience gained with the hotel- and/or travel industry.
* Have worked in similar role
* Experienced in contracting Chains in Europe.
* Able to develop and maintain strong, trusting, and meaningful connections with hotel chains.
* Educated to degree level of equivalent or equivalent professional qualification.
* Fluent in English and German.
* Open to frequent travel.
* Strong negotiation skills, strategic view, commercial acumen, pro-active, dynamic, passionate, and a team player.
* Highly accurate with an excellent attention to detail.
* Well-developed written and verbal communication skills.
* Highly developed analytical skills, and proficient use of Microsoft office, especially Excel applications
* Proactive, with ability to offer solutions to issues encountered.
* Personable with lots of enthusiasm and a “can do” attitude
* Ability to work independently as well as part of the team
* Min 4 years contracting experience in hotel- and/or travel industry (OTAs, Bedbanks, Tour Operators)
* Understanding of current contracting landscape (dynamic and static models)
WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source bookable content, integrate, aggregate and merchandise that content in our platform, then distribute it to a global network of travel trade buyers, who sell to the travelling public.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 8.3bn search requests daily, with 17million rooms nights sold in FY24. We deliver amazing outcomes using leading edge technology through innovative and creative thinking; and products help our partners deliver amazing travel experiences, enabling travel the world over.
Some things that make us stand out!
* We are a truly global travel organisation, with a global footprint.
* We have 1200+ people speaking 50+ languages in 120+ cites across 50+ countries.
* We partner with over 500,000 properties in more than 39,000 locations.
* We work with more than 50,000 travel buyers in 140 source markets.
* We have an amazing team delivering valuable outcomes using innovative tech and creative, lateral thinking.
Working at WebBeds
WebBeds is a fast-paced, results-driven business and that is reflected throughout our company, in our technology, product and perhaps most importantly – in our people. Visit ‘Careers’ for jobs around the world of WebBeds.
Global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more – can sell their products through WebBeds by connecting to a global network of over 50,000 online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.
Online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more – can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.
Our operation.
We operate globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and the Americas – with over 2,000 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brands JacTravel DMC and UHl. JacTravel DMC provides tailormade travel arrangements for offline FIT and groups traveling to the UK, Ireland and key mainland European destinations to the international travel trade. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.
WebBeds is a travel brand of the Web Travel Group, an ASX 200 listed company (ASX: WEB) operating global digital travel businesses.
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