On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French
Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French.
Responsibilities
Engage in superior customer service by making information readily available
Demonstrate products and services as deemed necessary by clients and management
Make product knowledge readily available to self and other sales people through various resources
Finds ways to sell products in the face of a down market
Research client base to find new types of customers and sells to them accordingly
Create a plan for gaining customers and then retaining them based on warranties or guarantees
Analyze and creates a plan for engaging the target market
Make product appeal to the target market
Train other sales people in the art of selling
Demonstrate superior time management skills and meets sales deadlines
Requirements
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate
Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
Native French speaker and advanced level of English
First class written, verbal and interpersonal skills
Well organized, reliable and thorough
38,5h / week, from Monday to Friday, from 8.30 to 18.00
Salary : 18.953,85€ gross / year + 1.800€ gross / year in performance bonuses
Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).
Excellent work environment, great colleagues, social arrangements and personal development
International business casual environment
Full time role – Monday to Friday
Temporary Contract
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