Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners.
We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization.
This is a full-time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis .
You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision‐making across EMEA markets.
Your Responsibilities Will Include
Automation & Digitalization
Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel‐based solutions, scripting, and AI‐driven technologies
Support the development and maintenance of data pipelines and reporting automation
Operational Performance Analysis
Analyze operational KPIs (service delivery, partner performance, efficiency metrics)
Support performance reviews and propose actionable improvements
Financial Analysis
Support cost tracking, trends, and variance analysis across EMEA
Support senior Cost Lead on financial analysis, insights, and cost optimization initiatives
Reporting & Modeling
Maintain and enhance scorecards and dashboards
Develop analytical models to support decision‐making
Process Improvement
Participate in transformation initiatives (automation, standardization, simplification)
Act as a versatile analyst, supporting different team needs depending on priorities
Requirements
Recently graduated (within the last 12 months) with a Bachelor's or Master's degree in Business Administration, Economics, Industrial Engineering, or a related field
Strong analytical mindset with the ability to interpret data and generate insights
Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools
Fluent in English (written and verbal)
Highly organized with strong attention to detail and ability to manage multiple tasks effectively
Problem‐solving mindset with a structured and analytical approach to challenges
Collaborative team player with strong interpersonal and communication skills
Curious, eager to learn, and comfortable working in a dynamic environment
Positive, enthusiastic, and proactive attitude
Experience Our Benefits
A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP's learning platform to keep growing your skills.
Competitive benefits package, including:
Hybrid work model (home office / office), depending on the role/functions
Health & Life insurance
Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
Flexible working hours to support work‐life balance
HP Flex Program: Kindergarten vouchers & Transport Card
Exclusive HP products offers and discounts for employees, friends and family
Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‐on workshops using the latest printing technologies, from wall covers to 3D printing.
Easy commuting: Free parking available or excellent access via nearby train services.
Women Network initiatives: Networking events, STEM promotion, business acumen talks, work‐life balance sessions, and future‐skills development.
Legal entity: Sales & Services
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