We are a company of innovators, thinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running — field service. Our mission is to help OUR clients deliver the best field service possible to THEIR clients. And that mission starts with our employees.
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to more effectively run their services businesses.
The Professional Services Solution Architect will act as Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following:
Job Responsibilities:
Leading discovery and design workshops
Completing business requirements analysis and confirmation
Transform business requirements into a set of end‑to‑end solutions within the application
Identifying and documenting specifications and criteria for customizations
Confirming functional design with client
Supporting configuration effort by project consultants
Overseeing quality reviews and testing of the configured solution
Documenting finalized solution design and build specifications
Leading deployment and hand‑off
Coordinating resolution of client‑reported feedback and issues
Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions
Providing peer reviews of Solution Design and Configuration Documents ensuring fit between ServiceMax best practices and business requirements
Providing Field Service “Best Practice” guidance to clients
Mentoring PS and Partner Consultants in defining field service business processes, communication, and scalable implementation strategies
Leading or collaborating on internal projects promoting operational efficiencies and organizational effectiveness
Supporting Sales by identifying upsell opportunities with existing clients
Coordinating and overseeing functional implementation activities for internal and partner consultants, developers and client’s point of contact (POC) on enterprise projects
Liaising with the Technical Architect to design scalable, flexible solutions supporting business requirements
Liaising with and supporting other functional groups within ServiceMax – including (but not limited to) training, development, support, product and engineering
Identifying business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practices
Reviewing and providing input to PS training materials and presentations
Developing case studies, presentations, and internal processes and guidelines
Required Skills:
Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity
Salesforce certification preferred (Minimum 1: ADM‑201, Service Cloud, Platform App Builder)
Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred
Professional English language, a second language (German, French, Italian) would be a plus
7+ years consulting experience implementing xsgfvud with one or more Customer Relationship Management Solutions, (such as, SAP, Oracle, Siebel)
5+ years experience working in a technology focused company
Demonstrated leadership skills working with clients and peers
Comfortable leading meetings/sessions with Senior Management to discuss business process
Excellent oral and written communication skills
Ability to work in a globally distributed team environment, liaising with on‑site teams and clients
Results driven attitude in a fast‑paced environment
Commitment to quality, customer success, and customer satisfaction
Willingness to travel up to 50% of time, including international travel
Desired Skills:
Experience with field service operations or management, including experience with customer service management and call center support
1+ years experience implementing or working with the ServiceMax application
Education: Bachelor’s Degree in Business, Technology or related subject
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function &Industries
Consulting, Software Development
Location
Brussels, Brussels Region, Belgium
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