German-speaking Live Expert in Barcelona, Spain
For one of our clients, we are looking for a Live Expert to work on the German market (High Tech Industry)! This role is focused around providing an outstanding level of customer service through a new, exciting and innovative proposition our client has launched. In order to take the customer experience to the next level, we are providing an online 'go into store' experience, allowing the shopper to have their questions answered from home instantly through a one way video call with our helpful staff.
The Role
In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range. You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale.
Your primary focus will be supporting customer enquiries via the online traffic. You may also be required to support in assisting inbound telephone sales enquiries.
The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.
To be successful, you will be a dynamic and self-confident candidate, with experience in providing excellent customer service alongside achieving sales targets in a customer focused sales environment.
The Responsibilities
* Maintain an expert understanding of products
* Demonstrate products and features
* Increase sales and therefore market share through your interactions
* Work in a collaborative manner with other Experts and Sales teams
* Answer queries efficiently and confidently
* Increase conversion rate from query to purchase
* Decrease query handling time
* Feedback and share best practices
* Keep up to date with competitor products and use this to convert sales
* Capture and report all relevant data on a daily basis
* Drive brand awareness and advocacy
* Build meaningful customer relationships
* Provide a positive and memorable experience to each customer
The Ideal Profile:
* Personable and energetic personality
* Motivated by sales and customer service
* Comfortable working in a training and sales environment
* Friendly and have an engaging personality
* Comfortable demonstrating on a one to one and group basis
* Able to work as part of a team
* Self-motivated
The Offer
* Full time, 39 hours/week, contract
* Monday to Friday 09h - 20h
* International and dynamic environment in Barcelona
* High possibilities to further grow inside the company
Sounds good? Then send your CV to:
I look forward to hearing from you soon!
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