Business & Process Analyst ️Our key client, a global giant in the sector, is transforming how it manages services on a worldwide scale. We are looking for an Business & Process Analyst to be the architect of operational efficiency across countries with diverse technological landscapes.You will be the vital link between business processes and digital solutions, ensuring that every service technician and every warehouse in our international network operates with Swiss-watch precision.Efficiency, Harmonization & Global SupportApplication Lifecycle Management (ALM): Lead the support, maintenance, and evolution of Service Execution applications for countries not currently utilizing SAP.Analyze and define After-Sales/Service business processes, translating operational needs into scalable technical requirements.Project Management: Coordinate the rollout of new functionalities and tools across international business units, ensuring a seamless transition.Stakeholder Management: Act as the key liaison between local subsidiaries, the central IT team in Germany, and external vendors.Quality & Training: Oversee User Acceptance Testing (UAT), document processes, and ensure group quality standards are met in every implementation.Short-term Success: Within your first 6 months, you will have mapped the current "Non-SAP" application ecosystem and established direct communication channels with service leads in your assigned regions.Solid experience in managing enterprise applications (ERP, CRM, or Service Management tools) and a strong understanding of IT architectures.Analytical Mindset: The ability to deconstruct complex processes and propose improvements driven by data and efficiency.Global Mindset: Proven experience working in multicultural environments and managing projects across different time zones.Excellent English skillsBusiness Empathy: The ability to understand the "pain points" of end-users (technicians, admins) and transform them into digital enhancements.Skill in aligning conflicting interests between local needs and the group's global strategy.International Hub: Work in a multicultural environment connecting local talent with cutting-edge German engineering.A work-life balance designed to ensure both high performance and personal well-being.Apply now and coordinate the next generation of service execution at a general scale!