Airport Customer Assistant
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Our team is growing, and we are looking for enthusiastic individuals who are looking for new challenges. We are hiring Airport Customer Assistants in Reus airport who will work during the summer season 2026.
Main Responsibilities
Welcome the customers at the airport upon arrival.
Coordinate and assist transport from the airport to the hotel.
Organise and distribute welcome packs and any special assistance needs.
Manage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents.
Service/operational assistance with delays including incident handling.
Capture and log any complaints following the company complaint procedures.
Communicate any last minute changes to customer holidays.
Coordinate with the resort to communicate any updates, changes, or relevant information.
Understand risk and safety procedures and escale where appropriate.
Report any changes/inconsistencies found to our main office.
Requirements
Experience in a customer‑facing role for at least 6 months.
Confident in decision‑making and excellent problem‑solving skills.
Customer service oriented and good communication skills.
Rotating shifts availability.
Knowledge of relevant holiday resorts would be an advantage.
Availability to start in April. xpzdshu
Advanced level of English is a must; other languages will be a plus.
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