Role:
Service Cloud DeveloperStart Date:
ASAPEnd Date:
12Months+ Extension possibleCapacity:
5 days a weekLocation:
100% RemoteLanguage:
English
Job Description:
Tasks:
Designing and implementing solutions using
Salesforce Service Cloud Voice integrated with Amazon Connect .Responsible for setting up and optimizing call routing, contact flows, and IVR systems within Amazon Connect.Develop custom components,
Lightning Web Components (LWC), and
Apex classes
to extend Service Cloud Voice capabilities.Customizing omnichannel settings to integrate digital channels (voice, WhatsApp, virtual agents, bots, etc.) will also be a key part of the role.Monitor and troubleshoot any issues related to call routing, screen pops, and telephony integration.
Required Skills:
Knowledge of
Digital Engagement
for expanding beyond voice channels is also important.Technically, we're looking for someone with:
Proficiency in
AWS services
like
Connect Contact Flows and AWS Lambda .Extensive knowledge of
Service Cloud functionalities, including Omnichannel, CTI integrations, and case management.Familiarity with the
Salesforce Voice Call object model
and real-time transcription features.