Business Intelligence Analyst
Granada, Spain
WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce's leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE We are seeking a proactive and detail-oriented Business Intelligence Analyst to join our team. In this role, you will be the bridge between our raw data and the strategic decisions of the business. You will transform complex data into clear, actionable insights by creating and maintaining reports, dashboards, and visualizations. Your work will directly support various departments, helping them understand performance, identify trends, and make data-driven decisions to achieve business goals.
The DataOps team, which you will be a part of, is responsible for building and maintaining our data systems to ensure data accessibility and foster a data-driven culture across the organization. We deliver customer-centric predictive insights to core business functions using a hybrid analytics stack built on AWS and an event-driven microservices architecture based on Python models. Your role will be critical in translating the work of the data engineers, including the governance of system schedules, data flows and security policies, into digestible, business-facing information.
You will collaborate closely with stakeholders and your peers to understand business needs and translate them into data requirements. This is a critical role for anyone who loves turning numbers into a compelling story that drives business forward. The ideal candidate will have a passion for data management and analysis and will enjoy engaging in technical discussions to improve data quality and delivery.
RESPONSIBILITIES Develop and maintain interactive dashboards and reports to provide actionable insights with a focus on creating intuitive and user-friendly data visualizations.
Identify trends, patterns, and correlations in data to help drive strategic decisions and optimize business operations.
Communicate findings and recommendations to both technical and non-technical audiences through reports and presentations.
Collaborate with data engineers to ensure the availability of reliable data and to support data quality initiatives.
Collaborate with stakeholders to shape requirements and solutions, ensuring the data products are actionable with measurable outcomes.
Manage and maintain the dataflows and scheduling in Salesforce CRM Analytics.
Maintain the data dictionary of data assets relevant to the business and how they interrelate with other corporate facts and dimensions.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE A Bachelor's degree in a related field such as Computer Science, Mathematics, or Statistics is essential.
Proficiency with BI platforms and data visualization tools (e.g., Tableau, Salesforce CRM Analytics, Power BI).
Advanced level proficiency in SQL for data extraction and manipulation is required.
Excellent analytical and problem-solving skills with a passion for data management and analysis.
Professional working proficiency in English.
WHAT ELSE WOULD BE GREAT Familiarity with ETL processes and data warehousing concepts.
Experience working within agile development cycles (e.g., Jira, Confluence)
Experience with scripting or programming languages like Python or R is a plus.
Experience with unstructured datasets.
Familiarity with Salesforce CRM objects and processes (or other CRMs).
Experience in Go-To-Market functions (e.g., Finance, Pricing, Sales, Marketing) and with key GTM metrics (e.g., ARR, CLTV, CAC, NPS).
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