Our Customers are at the heart of everything we do.
At Santander, we’re here for our customers in the moments that matter – whether that’s helping them to resolve a problem, answer a query, open a new account or deal with a lifestyle event.
If you’re passionate about delivering customer excellence, love working with other like-minded and talented individuals, then we would love to hear from you.
Opportunities exist across our Isle of Man based Operations team in the following areas:
- Payments
- Credit Operations
- Banking Operations
- Onboarding
- Fraud and Financial Crime Operations
The difference you’ll make:
- Ensuring all requests are processed accurately, with skill and diligence, and within agreed time frames
- Owning and resolving complex tasks or issues, escalating where necessary
- Liaising directly with customers where appropriate
- Investigating and resolving complex queries and/or complaints
- Proactively identifying opportunities to improve effectiveness and efficiency to ultimately improve the customer and/or colleague experience.
What you’ll bring:
- A strong customer service ethos, with a “customer first” mindset
- Ability to work both autonomously and as part of a wider team
- Excellent verbal and written communication skills
It would also be nice for you to have:
Experience of working in any of the following environments would be advantageous:
- Customer Service
What else you need to know:
This is a permanent role working 35 hours per week, with a competitive salary and benefits package. You will be based at our fabulous, state of the art, office on Prospect Hill, in Douglas.
Please note that if you don’t live in the Isle of Man currently, you will need to confirm that you have the right to live and work here to be considered for this role.
What to do next:
There has never been a better time to join Santander International, so if you feel that you are looking for a career that will challenge, excite and motivate you, then you are looking in the right place.
Santander International has a fantastic culture, is committed to, and has a strong presence in our local communities and creates a sense of belonging through great social events.
To apply for the role, please click on the apply button so you can submit your details, your CV and covering letter.
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