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Technical Service Engineer - with French, Madrid
Client:
Thermo Fisher Scientific
Location:
Madrid, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
861944201805089996832460
Job Views:
3
Posted:
31.03.2025
Expiry Date:
15.05.2025
Job Description:
The Life Sciences Group of Thermo Fisher Scientific currently has a vacancy for an office-based Support/Service Engineer in Budapest or Madrid. This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced global Life Sciences organization at an exciting time of growth of the company.
* Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
* Contributes to achieve specific Global Service & Support (GSS) related targets as defined for revenues, profit, service order volume, etc., while complying with internal rules and practices.
* Works closely with Support and Field Service Engineers to prioritize all activities.
* Acts within general Service and Support policies, business processes, and procedures (PPP) and local procedures and rules.
* Identifying training and service opportunities for Commercial Sales partners in GSS and LSG.
* Manage service requests and administrative responsibilities.
* Will willing to assist customers, both external and internal, and follow issues all the way to resolution with a positive attitude.
* Customer relationship management, written documentation of service activities, and effective interaction and communication with internal personnel, manufacturing, and sales.
* Represent the company professionally in all dealings with Thermo Fisher Scientific customers.
Responsibilities include (but are not limited to):
* Support of Software Licensing
* Direct technical/hardware support assistance for customers
* Focus on remote resolution and dispatch avoidance
* Enhance Customer Experience/Allegiance
* Support of JDI/PPI and other improvement pilots/projects as requested
* Other duties as assigned
Some travel will be required for training and meetings. Working 5 days a week including weekends.
Education
B.S. or higher in science/engineering, or related field.
Experience
* Prior experience with products like QS6/7, 7500, StepOnePlus, King Fisher, Lab automation is desired.
* Ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment, focusing on remote resolution.
* Basic software skills and computer literacy; networking/Linux experience is a plus.
* Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
* Good written and verbal communication skills in English and French.
* Self-motivated and effective team player.
* Knowledge of Capillary Electrophoresis, Real Time PCR, Cell Imaging, and/or Next Generation Sequencing is strongly preferred.
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