The Role
As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.
What You’ll Do
* Provide L4 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
* Support a broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
* Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…).
* Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM‑MQ).
* Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
* Application performance tuning, outage troubleshooting/triage, short‑term / long‑term fixes.
* Work closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on‑premise data centers.
* Improve architectures by enhancing application architecture and redundancy across legacy systems.
* Centralize logging in production environments using Graylog.
* Ensure design, infrastructure, processes, and operational documentation are up to date.
* Automate repetitive tasks, lean out processes that drive down outages and deliver quick results.
* Familiarity with Public & Private Cloud (AWS, Azure, GCP) and on‑prem VMware virtualized systems environments.
* Basic networking knowledge (F5, HAproxy).
* Ability to drive own bodies of work using Atlassian stack.
What You Will Bring
* Data‑Driven & Communication: Strong communication skills to hold technical conversations in English, asking relevant questions to guide problem‑solving processes.
* Problem Solving: Strong critical thinking skills to navigate unfamiliar situations, providing clear, step‑by‑step troubleshooting guidance, leading on calls, mentoring team members, and prioritizing issues by evaluating impact, urgency, and resource requirements.
* Application Services and Infrastructure: Capability to navigate through the IT infrastructure, leveraging prior experience regardless of minimal background on its architecture.
* Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP), and expertise in technologies/practices such as VPN, Jumphost, DHCP, Active Directory, webservers, F5, HAProxy, Apache, Nginx, IIS, Websphere, VMware, Git.
* Monitoring Experience: Experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short‑ and long‑term solutions to post‑incident scenarios.
* Understanding of Application SDLC and On‑Call Support: Provide on‑call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages; bonus: knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.
* Intellectual Curiosity and Can‑Do Attitude: Eager to contribute with contagious enthusiasm, help clarify chaos in uncertainty, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear‑headed solutions.
Bonus Points
* Hands‑On experience with any Message broker technology such as RabbitMQ, Kafka, IBM‑MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare.
* Fluent Spanish.
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