Overview
Business Banking Platform Owner Global
Country: Spain
IT STARTS HERE
Santander (*****************) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
The difference you make
Banco Santander is looking for a Business Banking Platform Owner Global based out of Madrid.
Define and structure the platforms, channels and operating model required to deploy the global Business Banking strategy, reporting to the Global Head of Business Banking, with a strong focus on scalability, simplification and consistent rollout across geographies.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Responsibilities
* Define and govern the global platforms and capabilities required to execute the Business Banking strategy.
* Translate business strategy and needs into clear, executable requirements for platforms and channels, in coordination with local and global Domains and T&O.
* Contribute to the design and evolution of the global omnichannel model (digital, remote and assisted).
* Drive operational simplification, standardization and complexity reduction across platforms.
* Ensure platform impact on customer experience, NPS and service quality.
* Define and maintain the global platform roadmap, aligned with strategic priorities.
* Coordinate dependencies across Platforms, Domains (global and local), T&O, Data and Countries.
* Ensure alignment between Run and Change, identifying operational risks and transition needs.
* Define deployment and rollout approaches (pilots, scale-up, global replication).
* Provide executive visibility on delivery progress, risks and blockers.
* Act as a reference point and coordinator across key business, technology and operations stakeholders.
* Establish and coordinate platform governance models with countries and global forums.
* Prepare executive materials related to platforms, channels and delivery for ExCo, Steering Committees and global forums.
* Support senior decision-making, ensuring alignment and focus on impact.
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
* Experience in platform, technology or operating model transformation, preferably within banking or financial services. (Required).
* Experience working in international and cross-functional environments, coordinating multiple stakeholders. (Required).
Education
* Degree in Engineering or related technical fields (Required).
Languages
* Fluent English (Required).
* Portuguese (Preferred).
Hard Skills
* Solid understanding of omnichannel models and their operational implications. (Required).
* Proven ability to translate business strategy into scalable, executable solutions. (Required).
Soft Skills
* Strong executive communication and structuring skills to support senior decision-making.
We Value Your Impact
Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.
* We’re enabling our teams to go beyond through global opportunities and broad career paths.
* Flexibility that works. Enjoy a hybrid working model—some days remote, some days onsite with your team—along with flexible hours.
* Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy.
* Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
* Financial advantages. Benefit from preferential banking terms, special interest rates.
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