Position
CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.
CELINE’S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.
TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.
YOUR WORK ENVIRONMENT
AS DEPARTMENT MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND.
A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF ALL CATEGORIES, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOP FLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.
DEPARTMENT MANAGER IS A TALENT MANAGER AND A SKILLS DEVELOPER, COACHING AND DEVELOPING EACH MEMBER OF THE TEAM. ALSO, IT IS A BRAND PROMOTER AND A CLIENTS AMBASSADOR, ALWAYS ENSURING TO THE CLIENTS THE UTMOST EXPERIENCE IN STORE
IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)
Your impact
Business Developer:
1. BE RESPONSIBLE FOR THE SALES & PROFITABILITY OF YOUR CATEGORY
2. LEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORY
3. DAILY ASSIGN QUALITATIVE AND QUANTITATIVE TARGETS TO YOUR TEAM
4. REGULARLY ANALYZE YOUR CATEGORY’S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDED
5. RECRUIT, DEVELOP AND RETAIN YOUR CLIENTS
6. IMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SA
7. BE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENT
8. PROVIDE WITH RELEVANT AND REGULAR ANALYSIS AND FEEDBACKS ON YOUR DEPARTMENT PERFORMANCE, NEEDS AND ON THE BUSINESS ENVIRONMENT TO THE STORE MANAGER
9. SHARE STORE TARGETS, PERFORMANCES, COMPETITORS INFORMATION, BEST PRACTICES OR MARKET TRENDS WITH YOUR STAFF
People management:
10. LEAD AND MANAGE THE DEPARTMENT STAFF
11. CREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENT
12. DEVELOP A STRONG TEAM SPIRIT
13. REGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STORE
14. IDENTIFY THEIR STRENGTHS AND INTERESTS TO ORIENT THEM IN THE RIGHT CAREER PATH, AS WELL AS THEIR SPECIFIC TRAINING NEEDS TO SUPPORT THE STORE MANAGER IN BUILDING THEIR TRAINING PLAN
15. PARTNER WITH THE REGIONAL CLIENT DEVELOPMENT MANAGER TO IDENTIFY KEY OPPORTUNITIES AND BEST PRACTICES FOR THE STORE AND SUPPORT THEM WITH THE TRAINING AND DEVELOPMENT OF THE TEAM IN THIS KEY AREA
16. MAXIMISE THE POTENTIAL OF ALL PRODUCT CATEGORIES CARRIED IN THE STORE, CAPITALISING ON ALL AVAILABLE SUPPORT (VISUAL MERCHANDISING, TRAINING, CLIENTELING, HR TEAM) AND FOSTERING SYNERGIES BETWEEN CATEGORIES
17. BUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAM
18. ESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVES
19. BE THE VOICE OF THE STORE IN YOUR COUNTRY BY UNDERSTANDING BUSINESS AND LOCAL MARKET TO SUGGEST ACTIONS AND RECOMMENDATIONS
20. ACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIES
BE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDS
Profile
KEYS FOR SUCCESS
A brand promoter and clients ambassador:
21. PROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENT
22. BE THE AMBASSADOR OF ITS CULTURE AND VALUES
23. ENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCE
24. LEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOOR
25. GUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVES
26. HELP THE STAFF SUCCEEDING IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTY
27. HANDLE DELICATE CUSTOMER SITUATIONS
28. GUARANTEE STORE IMAGE
29. ENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINES
30. GUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDS
A process owner:
31. ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIES
32. INFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UP
33. HANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENT
34. GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE
35. MANAGE DAILY CYCLE COUNTS
36. SUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT’S COMMERCIAL AMBITION
37. ORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENT
38. SUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULE
COMPETENCIES:
39. HIGH PRODUCT AND FASHION SENSITIVITY
40. COMMERCIAL AWARENESS AND BUSINESS SENSE
41. STRONG SELLING SKILLS
42. ABILITY TO MANAGE AND DEVELOP TEAMS (COACHING)
43. CLIENTS-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCE
44. ORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITY
45. GOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITY
LANGUAGES : FLUENT IN SPANISH AND ENGLISH IS REQUIRED; A THIRD LANGUAGE WOULD BE A PLUS
WORKPLACE : PUERTO BANUS
WORKINH HOURS : FULL TIME ( 40H)
Additional information
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.