Description and Requirements
The AI Project Manager will work cross-functionally with our teams to create products and fulfil our vision of being a technology-backed preferred partner for our customers, and preferred job provider for our external contributors.
As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class‑leading customer engagement involving strong written and verbal communication skills, the ability to empathize with and respond to customers' needs, problem‑solving skills, and the ability to function effectively in a fast‑moving, rapidly changing environment. Collaboration with multi‑location and cross‑functional teams will be key to maintaining and improving customer satisfaction, revenue and margin.
Key Responsibilities
- Drive the successful execution of project initiatives across product, engineering, and operations teams, ensuring alignment with project timelines and deliverables
- Establish and maintain project management frameworks, including sprint planning, risk management, and resource allocation
- Track and report on key project metrics, timeline adherence, and team velocity
- Create and maintain project documentation, including roadmaps, status reports, and resource planning artifacts
- Facilitate cross‑functional collaboration and communication between product, engineering, operations, and stakeholder teams
- Identify and mitigate project risks through data analysis and stakeholder feedback
- Monitor technical dependencies, integration requirements, and operational constraints while maintaining awareness of industry trends
Requirements
- Min. 2+ years of experience in business management, or project management.
- Project Management Professional (PMP®) desired.
- Knowledge of AI infrastructure and scalability considerations for deploying models in production environments.
- Proactive mindset, eager to engage in creative problem solving.
- Strong technical understanding (CS / Engineering degree or relevant experience).
- Ability to put yourself in the mind of the customer.
- Detail‑oriented with strong design sense.
- Experience in project finances, including budgeting, GM, P&L.;
- Top‑class communication skills, both written and verbal.
- Ability to understand metrics and key product levers that can move the needle.
- Outstanding communication and organizational skills with the ability to articulate creative concepts and rationale to developers and designers, and to provide feedback and guidance to such parties.
- Strong ability to resolve conflicts and foster collaboration within global cross‑functional teams.
- Strong communication skills for explaining evaluations, proposing solutions, and providing process insights.
- Creative problem‑solver, able to tackle challenges in evolving and undefined scenarios.
- Experience with wireframing or prototyping software is a plus.
- Only shortlisted candidates will be contacted / interviewed.
- Kindly attach your updated CV in English.
About Us
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human‑like bot interactions, and so much more.
Additional Job Description
TELUS Digital AI is looking for an AI Project Manager to join our new Artificial Intelligence (AI) project.
Language Reference: English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With integral call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service – all backed by TELUS, our multi‑billion dollar telecommunications parent.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer: At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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