KEY ROLES & RESPONSIBILITIES (required):
Describe the key roles and responsibilities of this job.
· Adhere to agreed SLAs
· Working with users to troubleshoot and resolve issues in the various customer applications. Providing a high-level of service and responsiveness to users.
· Diagnose and resolve customer inquiries and technical issues related to operating platforms and products in production environment.
· Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
· Utilize information tools, training and experience to provide high level of customer satisfaction
· Document all the issue resolution and application knowledge as per the defined standards. KNOWLEDGE/ SKILLS/ATTRIBUTES (required): The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.
Required Experience, Skills and Qualifications
· 6 – 10 years of relevant experience
· Java Support responsibilities include debugging and troubleshooting java based applications.
· Proven hands-on Software/Application support with core Java, micro services, and MongoDB.
· Troubleshooting and the ability to delve deeply into technical details & acquire/create the necessary
· knowledge to effectively troubleshoot and repair of the applications
· Knowledge Splunk, VictorsOps, Appdynamics, ELK stack web automation like selenium and ability to learn new tools and technologies.
· Collaborative team player with excellent influence and interpersonal skills; inspires confidence.
· Experience with public Cloud providers, including Amazon Web Services or Microsoft Azure architecture, tools, and Cloud methodologies.
· Excellent written and verbal communication
· High-degree of analytical and problem solving skills
· Exposure to handling customers from various geographies
· Ability to work with minimum supervision
· Team player who shares ideas and resources
· Flexibility to work in shifts or weekends as per schedule
· Good to have knowledge on Python, Docker, Kubernetes, Grafana, Jenkins, Git Education Bachelor degree engineering or informatics.