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Customer support project manager - dmc cities madrid

Madrid
W2m World2meet
Publicada el 9 agosto
Descripción

We are

W2M,

the travel division of the

Iberostar Group.A platform for growth and the framework for inspiration to become industry leaders. We are creators of the most innovative brands in all areas of travel. Fully digital and truly human. Committed to people and sustainability, we strive to deliver inspiring, innovative, safe, and efficient travel experiences.In addition to the leisure segment, through our specialised division

W2M DMC Cities, we offer incoming services for corporate events, incentive travel, conferences, and tailored tourist experiences. With creativity, attention to detail, and flawless logistics, we provide comprehensive support in Spain’s main urban destinations. With

W2M DMC, every destination becomes an opportunity to create unforgettable experiences, always backed by an expert team and a consolidated global network.What will your role be as a Project Manager – DMC Cities?As a Project Manager, you’ll take the lead in designing and executing complex MICE and sports-related events across Spain. You'll bring both strategic vision and flawless operational execution to ensure high-level service for our clients.Your main responsibilities will include :

Designing creative and high-value proposals tailored to client needs.Full operational management of projects, coordinating all internal and external stakeholders.Negotiating with and contracting top-tier suppliers, ensuring optimal conditions (booking schedules, cancellation terms, etc.).Selecting environmentally conscious providers to ensure top service and sustainability.Sourcing exclusive venues :

stadiums, recording studios, castles, mansions, wineries, royal buildings, ports, museums, convents, and more.Conducting pricing analysis to offer smart, cost-effective options aligned with client brand strategies.Managing demanding timelines and multiple projects with speed and precision.Meeting KPIs and performance standards established by each client and the DMC Cities unit.Supporting business development, prospecting opportunities, and taking the lead on-site during events.Willingness to travel as required.

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