With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.
At NSI Mobile Water Solutions, we believe in "Professionalism, Communication, Teamwork, External Focus and Service Excellence".
SummaryThe Field Service Engineer, Spain ensures that customers can use Mobile Water Solutions - rental equipment safely and efficiently to support an optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies.
The Field Service Engineer reports to the Operations Manager, Southern Europe (Italy, Spain, and Portugal).
This role is based at our depot in Madrid and involves regular travel to customer sites across Spain and to support sales efforts as needed.
Job Responsibilities
Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
QHSE: Ensure all assets are kept in a safe condition, including fire extinguishers and first aid kits. Enforce risk assessments during deployment of mobile assets. Ensure sub-contractors are H&S approved and operate according to plans. Report any incidents, near-misses, or hazards promptly to management and assist in the investigation process to prevent future occurrences.
Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.
Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.
Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.
Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
Performs other duties of similar nature and level as assigned.
Job Requirements
Technical (vocational) school diploma or equivalent mechanical and electrical work experience
Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role (e.G., equipment maintenance, repair, or a related field)
Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team.
Mechanical and electrical knowledge and skills
Knowledge of safety regulations and best practices to ensure a safe work environment.
Proficiency in English and Spanish languages to communicate effective and clear with both technical and non-technical personnel, including clients, team members, and supervisors.
Ability to drive and perform duties in physically demanding environments, including varying weather conditions and 24/7 operational schedules
Possess a valid Driver's License to drive in the region.
NSI Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.
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