.fit_to_content{width:%;height:auto}Your role
As a Regional Service Operation Manager, your mission is to be responsible for overseeing daily service operations, ensuring efficient workflow, high-quality customer service, and compliance with company standards. This role supports the team in achieving performance, organizational efficiency and sales targets towards continuous improvement in service delivery. You will report to Regional Business Line Manager PTS.
Key Responsibilities:
1. Lead regionally the service Operational team and technical support
2. Supervise and coordinate with Workshop manager and team leaders the service operations team.
3. Monitor service performance metrics (e.g., response time, resolution rate, customer satisfaction, technician utilization).
4. Ensure and implement compliance with operational procedures, safety standards, and company policies.
5. Support and coordinate facilities operations and needs.
6. Handle escalated customer issues and ensure timely resolution.
7. Collaborate with other departments (e.g., logistics,CE sales, CE Sales) to ensure smooth service delivery.
8. Prepare reports on operational performance, following Operational development meetings and suggest improvements.
9. Maintain accurate records of service activities and customer interactions.
10. Build and reenforce communication and connection with Sales team to develop Direct sales business
11. Ensure the setup and implementation of new service products across workshops in region e.g.(Refurbishment, Reman, Service contracts, Engine repairs …)
12. Implement and support continuous improvement initiatives
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
13. Proven experience in service operations or customer support (5-7 years).
14. Strong leadership and team management skills.
15. Excellent communication and interpersonal abilities.
16. Problem-solving mindset and attention to detail.
17. Familiarity with CRM systems and service management tools.
18. Ability to work under pressure and manage multiple priorities.
19. Availability to travel across the region support different operational hubs
20. Technical background or industry-specific knowledge (preferred).
In return, we offer
21. Culture of trust and accountability
22. Lifelong learning and career growth
23. Innovation powered by people
24. Comprehensive compensation and benefits
25. Health and well-being
Contact information
Talent Acquisition Team: Tatiana Castillo