Overview
* International company
* Professional development
* Global chemical manufacturing company
Responsibilities
* Collaboration with cross-functional teams—including cloud engineers, architects, and project managers—to evaluate and fine-tune cloud infrastructures, ensuring alignment between IT strategy and business priorities.
* Spearheading cost efficiency and avoidance initiatives from concept through to implementation, operational handover, and closure.
* Driving innovation and streamlining global cloud infrastructure and services portfolio to enhance agility and performance.
* Collaborating extensively with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment.
* Owning service performance metrics and customer satisfaction, maintaining service excellence across platforms.
* Managing and executing core support processes: incident resolution, change and problem management, service request fulfillment, SLA tracking, and reporting through dashboards and regular status updates.
* Delivering transparent and consistent performance reports to leadership, highlighting service outcomes and improvement areas.
* Taking charge of high-impact incidents, coordinating resolution efforts, and fostering clear post-incident communication among stakeholders.
* Navigating a matrixed organizational structure with resilience, demonstrating strong leadership, strategic communication, and solution-driven thinking.
Benefits and culture
* Become part of a innovative Swiss-based company at the forefront of specialty chemicals.
* Secure a long-term role with a permanent contract.
* Thrive in a positive workspace located in Sant Joan Despí, with a flexible hybrid setup-two days onsite, three days remote.
* Join a global network of tech-savvy professionals passionate about innovation.
* Be immersed in a collaborative and inclusive work culture that values respect and supports your growth.
* Utilize top-tier hardware and cutting-edge technology in your daily work.
* Take advantage of a robust budget dedicated to advancing your skills and obtaining certifications.
* Enjoy a comprehensive and well-rounded benefits package.
* Benefit from clear and transparent policies regarding compensation, incentives, and recognition.
#J-18808-Ljbffr