Are you a creative person who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Principal UX Researcher focused on the processes that enable companies to deliver Products & Services to their customers. If you have a passion for innovation in tech, we want you on our team!
We’re looking for a Principal UX Researcher to lead strategic, systems-level research at Oracle NetSuite for the value stream Optimize Cash & Profits (OCP). This opportunity allows you to influence the evolution of a complex platform that supports businesses across industries using Oracle NetSuite. Optimize Cash & Profits (OCP) focuses on business financials—dealing with solutions related to the success of companies in their financial operations (e.g., payments inbound and outbound, cash management, business planning, financial compliance, and risk). Your work informs the future of business operations, from automating payments to deep insights on cash flow and revenue goals.
As a Principal UX Researcher, you’ll work at the intersection of user needs, business priorities, and technical capabilities. You’ll uncover deep insights about how people interact with and experience large-scale enterprise systems—and help shape how we build for them. You’ll also play a key role in setting the research vision, maturing our practice, and enabling cross-functional partners to make confident, insight-led decisions.
This role requires someone who can zoom out to see the big picture while connecting the dots across workstreams. You’ll navigate ambiguity with ease, bring structure to complexity, and help product and design teams align around long-term strategies.
About the role
* Work with cross-functional teams to plan and execute tactical research.
* Lead foundational and generative research initiatives that explore emerging needs, mental models, workflows, and ecosystem dynamics across the OCP landscape.
* Lead evaluative research for complex topics across the OCP landscape.
* Map complex systems and interdependencies to inform platform strategy, identify opportunity areas, and guide product teams through informed tradeoffs.
* Understand and propose when research is needed and when other methods are appropriate.
* Collaborate closely with Research Leadership to define research strategies that span product areas and time horizons, supporting both near-term planning and long-term vision.
* Synthesize research findings across studies, teams, and timeframes to reveal broader patterns, contradictions, and actionable insights that shape strategy.
* Exercise strong judgment around when research is necessary, what type is most appropriate, and when teams are better served by making decisions based on existing evidence or directional input.
* Collaborate with cross-functional peers (Product, Design, Engineering) to bring user-centered thinking into planning and decision-making.
* Mentor other researchers and model research excellence, ensuring rigor, clarity, and impact in every phase of the work that meets timelines and business objectives.
* Be part of a research team of 6 OCP researchers and an extended community of over 40 researchers globally.
* Collaborate with the experience design team and product management to establish strong research methodologies and processes that enable teams to make evidence-based design decisions.
* Educate team members on best practices and enable teams to explore research activities independently.
* Support user-centric processes that increase empathy and understanding of users to improve the product experience.
* Contribute to developing a global research practice.
* Require 8+ years of experience in user research, preferably in the Enterprise domain. Experience with planning, sourcing, manufacturing/assembly, fulfillment, or delivery is a plus.
* Experience planning and executing various research and usability testing activities such as interviews, customer visits, requirements gathering, surveys, and usability evaluations.
* Bachelor’s degree in Psychology, HCI, Human Factors, or related field (advanced degree a plus).
* Comfortable working in high-ambiguity environments and proactively identifying appropriate research methods.
* Strong sense of independence, ownership, and initiative. Ability to self-direct and manage priorities.
* Passion for elevating research craft, mentoring others, and contributing to a high-performing research culture.
* Excellent organizational skills and ability to manage multiple projects in a fast-paced environment.
* Outstanding written and verbal communication skills, with strong analytical and presentation abilities.
* Fluency in English for business and research interactions with North American customers.
* Willing to travel less than 5%, working with teams across the US, Canada, Spain, Czech Republic, and UK.
* Familiarity with research tools like Dscout, Zoom, survey platforms, analysis tools, and repositories.
You will enjoy this opportunity if you…
* Enjoy productive discussions and collaboration within and outside the team.
* Thrive in a collaborative, cross-functional environment, actively seeking input and feedback.
* Take pride in your work.
* Take initiative, responsibility, and ownership of your projects.
* Keep up to date with industry trends, methodologies, and technologies.
* Have a desire to keep learning.
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