Join to apply for the Remote Sales Representative role at MCI. This full‑time, hourly position is based in MCI and offers the opportunity to work remotely.
Position Overview
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
* Make outbound calls to prospective and existing customers
* Present and promote products and services effectively
* Identify customer needs and recommend suitable solutions
* Meet or exceed sales targets and performance metrics
* Maintain accurate records of customer interactions and sales activity
* Handle objections and resolve customer concerns professionally
* Stay up to date with product knowledge, promotions, and training
* Follow scripts, policies, and procedures while using available resources
* Escalate complex issues when necessary
* Maintain consistent attendance and adhere to scheduling requirements
Candidate Qualifications
* Must be 18 years or older
* High school diploma or equivalent
* Previous call center experience
* Work from home experience
* Strong command of the English language
* Typing speed of 20+ WPM
* High‑speed internet connection
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Familiarity with Windows operating systems
* Skilled in troubleshooting and follow‑up
* Able to multitask and self‑manage effectively
* Excellent interpersonal skills
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
* Competitive hourly rate based on experience
* HMO coverage plus a dependent
* Dental coverage
* In‑house dental assistance
* Free meal during training
* Career growth and learning opportunities
* Allowances for rice, clothing, laundry, and meals
* Performance and loyalty bonuses
* Employee shuttle services
* Company retreats and off‑site events
* Recognition gifts, raffles, and rewards
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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